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Technical Account Manager

The Sales Development Representative is responsible for identifying and qualifying sales opportunities for Exsilio.  This employee will need to be able to create and maintain relationships by utilizing consultative sales skills. Exsilio offers all employees the ability to build their career within the technical service based consulting industry. This position lays the foundation for a successful high-tech sales career. There is a path for career growth within Exsilio. We are looking for the right candidate that is willing to learn and work toward that goal.

Objectives of this Role

  • Become a SME of the different services that Exsilio offers clients
  • Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance
  • Coordinate internal and external resources to expedite workflow
  • Manage communication between upper management and employees
  • Stay current with industry trends by attending networking events to learn more about the industry and build the Exsilio brand.
  • Oversee and achieve organizational goals while upholding best practices

Daily and Monthly Responsibilities

  • Support and solve problems for clients by understanding and exceeding their expectations
  • Illustrate the value of our services to create growth opportunities; compile and analyze data to identify trends
  • Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects
  • Perform prospecting activities such as cold calling and networking
  • Follow up with clients regularly to ensure needs are being met and identify opportunities.
  • Maintain a database of clients, prospects, partners, and vendors
  • Keep track of sales performance metrics

Skills and Qualifications

  • Bachelor’s degree in business or a related discipline
  • Ability to manage multiple accounts while seeking new opportunities
  • Ability to understand client needs, and negotiate costs and services
  • Proficiency in Microsoft Office and CRM software, with aptitude to learn systems
  • Willingness to travel as needed to meet with clients and prospects
  • An ability to grasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills

Preferred Qualifications

  • Experience overseeing budgets and expenses
  • Experience developing internal processes and filing systems
  • Experience with MS Sales and Account Management
  • Basic familiarity with software and front-end development

If you are a goal-oriented person who wants to be rewarded for the results you provide, this is the opportunity for you! Exsilio's success is grounded in the perfect balance of size and ability; we have the capacity to expertly handle many large enterprise accounts while still being able to move on a dime and change with our client's diverse needs. Our teams carry with them an arsenal of diverse, expert knowledge and fierce dedication to the success of our customers. We're committed to the idea of getting in the trenches with our customers and really understanding their business to achieve the best results. 

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